Return & Refund Policy
Important details regarding return eligibility, damaged arrivals, and resolution procedures.
Return & Exchange Eligibility
Please note that all products purchased from our brand are not eligible for return or exchange due to the delicate, hand-poured nature of artisanal soy-wax items.
We kindly request customers to review all fragrance notes, product dimensions, and jar specifications carefully prior to placing an order.
Damaged, Defective, or Incorrect Product
In the unlikely event that you receive a damaged, defective, or incorrect candle, you must notify our customer support team within 24 hours of delivery.
To initiate an expedited resolution process, please ensure you supply the following:
Unboxing Video
Recorded continuously from the initial opening of the parcel.
Clear Photographs
High-resolution images clearly displaying the damage or discrepancy.
Original Packaging
Images of the shipping box, outer label, and internal protective materials.
Kindly email all required evidence along with your order ID and contact details to:
customercare@afterhues.comOur care team will review your case and initiate appropriate remedial action at the earliest.
Failed Online Transactions
For unsuccessful or failed online transactions, the debited amount will be automatically reversed and credited back to the original payment source account within 7 working days, subject to standard banking cycles.
Amazon Orders Notice
For orders placed via our official Amazon Storefront, returns and damage replacements are additionally governed by Amazon India's standard marketplace customer service policies. You may initiate returns or request replacements directly through your Amazon “Your Orders” portal.
Have questions regarding our policies?
Our customer care team is available to assist you.